POLICIES

RETURN POLICY AS OF

JANUARY 1ST, 2026
14 days for a full refund, exchange or store credit; no exceptions.
*ALL exchanges/refunds require the original receipt.

All credits or refunds will be issued back to the customer by whichever method of payment was used for the original sale (i.e: if the original tender was cash, a refund will be in cash; credit card refunds for credit card purchases). Credit Card must be present to issue a refund. For ALL returns/exchanges we require that the merchandise has NOT been washed or worn and does not show any visible wear, tags must be attached to the product, and all original packaging to be intact. Step ‘N Stretch reserves the right to deny any return we see unsuitable for resale.

NO RETURNS ON TIGHTS

*Exchanges only if the packaging is unopened and accompanied by original receipt within 30 days.

NO RETURNS OR EXCHANGES ON CLEARANCE MERCHANDISE

CHECK POLICY

WE NO LONGER ACCEPT PERSONAL CHECKS. We ONLY accept school/business checks for group orders. We do also honor Traveler's checks at each store location. All checks require a current phone number and driver’s license number.

There is a $30 processing fee for all returned checks.

PRICE MATCHING

We honor local competitor's coupons only. Coupons must be specific style/color items and must be regular, in-stock items at our stores. Coupons must not be expired and must be surrendered at the time of purchase. Sorry, we do not price match any online retailers, discount sites, web promotions, etc.

DEFECTS

If you encounter what you believe to be a defective item please contact the location you purchased it at immediately. We will ask you to bring/mail the item in so we can take a look at it. We will need to know when it was purchased, how long the item was used for; for shoes please explain what type of surface (i.e. wood floor, carpet, outdoors, concrete, etc.) the product was being worn on, was the product washed or dried, and what is the issue with it. We will review the item to validate the defect and contact the vendor to issue a replacement item if it is accepted as defective.

PLEASE NOTE: All manufacturers have different return/defect policies and most items are not accepted as a defect. Please read all the washing and maintenance instructions.

CURRENT ORDERING PROCEDURE

Orders can be phoned in at any of the store locations during opening hours.

Burnsville: 952-882-8300

Minnetonka: 952-591-1040

Arden Hills: 763-785-0600

Fax orders are also accepted at 952-892-0023 or email your order to: info@stepnstretch.com

PLEASE CALL OR EMAIL US TO CHECK STOCK AVAILABILITY FOR THE ITEM(S) YOU WISH TO PURCHASE.

PAYMENT

We accept Visa, Mastercard, American Express, and Discover

SHIPPING & DELIVERY

We use UPS or USPS for shipping. Shipping rates are subject to change.

ALL CUSTOMERS ARE TO PAY MINNESOTA STATE SALES TAX ALONG WITH A $0.50 RETAIL DELIVERY FEE FOR ORDERS DELIVERED TO MINNESOTA WITH A VALUE OF $100 OR MORE.

* Shipping rates are subject to change. An accurate quote, based on the size and weight of your package